Privacy Policy

Last Updated: July 2025

Welcome to KIZA Restaurant & Lounge (“KIZA,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us through our website www.kiza.ae, visit our venue, or use our services.

Information We Collect

We may collect the following personal data from you:

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Reservation details (date, time, number of guests)
  
  

• Preferences shared with us for bookings or dining
  
  

• Payment details (processed securely via third-party payment providers)
  
  

• Video or images if filmed or photographed at our venue (only with your verbal consent)
  
  

How We Use Your Data

We use your data to:

• Manage reservations and deliver services
  
  

• Process payments and fulfil orders
  
  

• Send marketing and promotional messages (only if you’ve opted in)
  
  

• Improve our services and website experience
  
  

• Comply with legal and security obligations, including CCTV monitoring required in Dubai venues
  
  

Data Sharing

We do not sell your data to any third parties.

We may share your data with:

• Service providers and operational partners who support our business (e.g. CRM platforms, payment processors, delivery partners)
  
  

• Government authorities or regulators if required by law
  
  

All partners handling your data are required to meet strict privacy and security standards.

Data Security

We protect your personal data using industry-standard security measures including:

• Closed systems secured by Acronis Cyber Protect and other security tools
  
  

• Access restrictions: only two senior staff can access sensitive data, with all access logged and monitored
  
  

Cookies

Our website may use cookies to improve your browsing experience and help us understand site traffic. By using our website, you consent to this.

Your Rights

Under DIFC law, you have the right to:

• Request access to your personal data
  
  

• Ask us to correct or delete your data
  
  

• Withdraw consent to marketing at any time
  
  

To exercise these rights, please email us at reservations@kiza.ae

Contact Us

For any questions about this Privacy Policy, please contact:

KIZA Restaurant & Lounge

Ground Floor, Emirates Financial Towers, DIFC, Dubai, UAE

Email: reservations@kiza.ae